How refunds work when you buy Coexa credits.
Coexa uses one shared Coexa Credit balance. Contact creation, import, editing, notes, storage and non-AI contact management are free. Only explicitly configured AI actions consume credits at the cost displayed before the action. Credits never expire; there are no subscription or feature-based plans. Failed AI operations release their reserved credits. Existing data remains accessible when your credit balance is zero.
The mobile app uses Apple App Store or Google Play in-app purchases. The store shows the final local price and handles payment. Refund eligibility and processing follow the applicable store policy and consumer law. For Apple purchases, use Apple’s refund process. For Google Play purchases, see Google Play’s refund policy or contact us for help. We cannot promise approval or a fixed refund timeline.
Failed AI work must not permanently consume credits. When the store confirms a purchase refund, unused credits from that purchase are reclaimed. Credits reserved for an AI operation are checked again after that operation resolves. Already-used credits may require support review; your wallet is never taken below zero. Refund processing does not erase your contacts or rewrite your original purchase record.
If payment completed but credits have not appeared, sign in with the original Coexa account and use Check purchases in Buy Credits. Do not buy the same pack again to retry delivery. If the problem continues or you see duplicate charges, contact us with the store order reference. We will investigate with the store; applicable refund rights remain unchanged.
Keep the receipt supplied by Apple or Google Play. Coexa records the original pack, credit quantity, store price, currency, purchase time and order reference. Tax is recorded where the verified store information supplies it. A store receipt is not automatically a Coexa-issued GST invoice; contact support for billing questions.
Email info@tecnoglare.com from the address on your Coexa account with the store order reference. Do not send passwords, payment-card details or purchase tokens. Your statutory consumer rights are not limited by this policy.